Support Services

ATC Support Services

 

One-Stop, No-Drop Support

When you bring any technology question or request to the ATC, it will be routed to the most appropriate responder for you. We track every request closely to ensure that a timely and appropriate response is provided.

Moodle Use and Support

Our staff and student consultants possess a comprehensive knowledge of Moodle and its features. They are able to assist you in configuring your gradebook, creating online quizzes, assignments, forums - and much more!

Course Development

Instructional Design Services partners with faculty to create or refresh distance education courses using the OSCQR rubric and accessibility standards. Faculty work one-on-one with an instructional designer to plan, build, and review courses, with paid opportunities available for both new development (up to 70 hours) and course refresh projects (up to 40 hours). 

Academic Technology Support, Orientation and Drop-In Lab

The Academic Technology Center (ATC) provides faculty and staff with hands-on support for the academic technologies used at Lane Community College. Whether you are new to campus or looking to expand your skills, our team offers orientation to the different academic technologies used at Lane Community College, along with online assistance and immediate help in the drop-in lab. The lab’s Mac workstations are equipped with a wide range of popular applications and program suites, giving you the tools and support you need for teaching and professional work.

Accessibility Remediation

Course material inside of courses and documents posted to the Lane website are required to be made accessible. Whether you want to be trained to make content accessible during the creation or need help updating previous documents we can help.

Equipment Checkout

The ATC has a diverse collection of academic equipment to be checked out, including digital/video cameras, adapters, lapel microphones, headsets, and much more! For a complete list, please visit the ATC's Equipment Checkout page.

Fusion Lab

The fusion Lab is just off of the ATC. The Fusion Lab is a versatile space for exploring how technology, especially AI, can enhance education and work processes. It provides a safe environment for various stakeholders to experiment with and integrate innovative technologies, fostering digital literacy and collaborative innovation in an evolving digital landscape. Explore the Fusion Lab’s offerings.

Zoom virtual support, knowledgebase, email, phone, and in-person.

Self-Help Resources - Available anytime