Information Technology

Employees can visit our Sharepoint IT Tech Hub for valuable IT information with the latest news and projects

For all Employee computer, email, GSuite, network, login, accounts, password issues, equipment checkout, enhanced classroom equipment, printer/copier, broken digital signs, and assistive technology setup, support, and services requests submit a ticket through
Help Desk
OR email helpdesk@lanecc.edu
OR call (541) 463-4444

For any new programming work or problems with applications like Banner, Argos, myLane, Softdocs Etrieve, or other college-wide software, please complete the Software Services Team Request .

Links to Primary Systems:

Links to forms

Banner Access Request Forms
Help Desk Ticketing
- Submit IT Request or Email to: helpdesk@lanecc.edu
Navigate360 Access Request form
- EAB Role & Permissions Request Form
Software Services Team Requests
- From this link Submit IT Request for Software Services click on Software Services Request
New Employees
- New Employee Technology Requests Form
Employee Moves/Transitions
- Employee Moves and Changes Technology Request Form
Exiting Employees
- Exiting Employee Technology Change Requests
Computer Replacements, Loaners, and Checkouts
Software Requests
- New Software Request
- Lab/Classroom Software Install Request
Student Technology Fee
- Contingency Request Form
IT Project Request
- Project Request Form
  - List of current IT Projects

How to obtain equipment

Policy and Procedure
- Information Technology: Hardware Acquisition
- Information Technology: Computer Replacement
New/Replacement Computers
- Information Technology Computer Hardware Replacement Plan
- Detailed Computer Replacement Cycle
- If you are on the replacement cycle, but need a computer now, please complete the Information Technology Special Request Form
- If you are a part-time faculty member and need a computer to use while employed at Lane, please complete the Loaner Equipment Request for Part-Time Employees form
Printers
- If you need a printer in your area, please contact the Help Desk to request one. A printing specialist will contact you and evaluate your situation to determine the best fit for your needs
- If you need assistance with your existing printer or copier, please contact the Help Desk for assistance
Other devices
- We are happy to assist you with other hardware and software. Please contact the Help Desk for assistance
Equipment Checkouts
- Checking out equipment is simple and straightforward. Log in to our check out system, using your workstation login and myLane password

Where are the computer labs and classrooms?

Computer Labs

Other Information

Approved Software List
Assistive Technology: Assistive Technology is any object or system that increases or maintains the capabilities of people with disabilities. Assistive technology is placed as appropriate in classrooms and labs for students with qualifying disabilities. The Library also has assistive technology equipment, facilities, and software available. Contact Center for Accessible Resources to learn more about Assistive Technologies.
Email Information
IT Help Desk Knowledgebase
Wireless Network
Media Services
Student Technology Fee
Scheduled Maintenance: each Friday from 6-10 p.m. is the routine maintenance window for Information Technology Services. The final Friday of each month will be the weekend window for major upgrades and improvements to IT infrastructure and software (we do not have control over upgrades and downtimes for cloud applications such as the LMS or other similar cloud hosted software). See other events during this window
SoftDocs Etrieve Information