Information Technology
For all Employee computer, email, GSuite, network, login, accounts, password issues, equipment checkout, enhanced classroom equipment, printer/copier, broken digital signs, and assistive technology setup, support, and services requests
please submit a ticket through the Help Desk
OR email helpdesk@lanecc.edu
OR call (541) 463-4444
For any new programming work or problems with applications like Banner, Argos, ExpressLane, Softdocs Etrieve, or other college-wide software, please complete the Software Services Team Request .
- Banner Access Request Forms
- Help Desk Ticketing
- Submit IT Request or Email to: helpdesk@lanecc.edu
- Software Services Team Requests
- From this link Submit IT Request for Software Services click on Software Services Request
- New Employees
- Employee Moves/Transitions
- Exiting Employees
- Computer Replacements, Loaners, and Checkouts
- Software Requests
- Student Technology Fee
- IT Project Request
- Policy and Procedure
- New/Replacement Computers
- Information Technology Computer Hardware Replacement Plan
- Detailed Computer Replacement Cycle
- If you are on the replacement cycle, but need a computer now, please complete the Information Technology Special Request Form
- If you are a part-time faculty member and need a computer to use while employed at Lane, please complete the Loaner Equipment Request for Part-Time Employees form
- Printers
- If you need a printer in your area, please contact the Help Desk to request one. A printing specialist will contact you and evaluate your situation to determine the best fit for your needs
- If you need assistance with your existing printer or copier, please contact the Help Desk for assistance
- Other devices
- We are happy to assist you with other hardware and software. Please contact the Help Desk for assistance
- Equipment Checkouts
- Checking out equipment is simple and straightforward. Log in to our check out system, using your workstation login and myLane password
- Approved Software List
- Assistive Technology: Assistive Technology is any object or system that increases or maintains the capabilities of people with disabilities. Assistive technology is placed as appropriate in classrooms and labs for students with qualifying disabilities. The Library also has assistive technology equipment, facilities, and software available. Contact Center for Accessible Resources to learn more about Assistive Technologies.
- Email Information
- IT Help Desk Knowledgebase
- Wireless Network
- Media Services
- Student Technology Fee
- Scheduled Maintenance: each Friday from 6-10 p.m. is the routine maintenance window for Information Technology Services. The final Friday of each month will be the weekend window for major upgrades and improvements to IT infrastructure and software (we do not have control over upgrades and downtimes for cloud applications such as the LMS or other similar cloud hosted software). See other events during this window
- SoftDocs Etrieve Information