Technology Resources and Support for All Lane Community College Employees

How to get support for technology

For all computer, email, GSuite, network, login, password, equipment checkout, enhanced classroom equipment, printer/copier, accounts, digital signs, and assistive technology setup, support, and services requests, please contact the Employee Help Desk.

For any new programming work or problems with Banner, Argos, ExpressLane, SoftDocs Etrieve, or other software, please complete the Software Services Team Requests form

Links to primary systems

Links to forms

How to obtain equipment

Where are the computer labs and classrooms?

Technology changes for new, moving, or exiting employees

Other Information

  • Approved Software List
  • Technology Resources during COVID: login to myLane, click Employee tab, then click LaneCC I.T. Resources for the COVID-19 Outbreak under Staff Resources
  • Assistive Technology: Assistive Technology is any object or system that increases or maintains the capabilities of people with disabilities. Assistive technology is placed as appropriate in classrooms and labs for students with qualifying disabilities. The Library also has assistive technology equipment, facilities, and software available. Contact Center for Accessible Resources to learn more about Assistive Technologies.
  • Email Information
  • IT Help Desk Knowledgebase
  • Media Services
  • Scheduled Maintenance: each Friday from 6-10 p.m. is the routine maintenance window for Information Technology Services.The final Friday of each month will be the weekend window for major upgrades and improvements to IT infrastructure and software (we do not have control over upgrades and downtimes for cloud applications such as the LMS or other similar cloud hosted software).
  • Pacific University FAQ
  • QuickLaunch Information: the Employee and Student Portal (Quicklaunch) continues to expand as the College’s Single Sign-On (SSO) solution. SSO is a best practice in cybersecurity and Multi-Factor Authentication (MFA) will be implemented as a part of the mandatory implementation for our College’s security insurance. Colleges across the nation are moving to MFA in order to remain compliant with the expanding requirements for cybersecurity Insurance coverage (an essential element for our safe operation of the College).
  • More SoftDocs Etrieve Information