Employees

For all computer, email, GSuite, network, login, password, equipment checkout, enhanced classroom equipment, printer/copier, accounts, digital signs, and assistive technology setup, support, and services requests, please contact the Employee Help Desk.

• helpdesk@lanecc.edu
• 541-463-4444
• Google chat or hangouts: helpdesk@lanecc.edu

For any new programming work or problems with Banner, Argos, ExpressLane, SoftDocs Etrieve, or other software, please complete the Software Services Team Requests form

• Banner/ExpressLane/myLane/Argos
• Digital Signs
• Gmail/GSuite
• Moodle
• Network Storage (Filr)
• SoftDocs Etrieve
• 25Live Room and Event Scheduling
• Online Help Desk

• Banner Forms
  • New Employee Banner Finance and/or HR Access Request eForm
  • Student Module - Banner Student System Access Request eForm
  • Banner Finance Change in Access Request eForm
• Help Desk Ticketing
  • Email to: itsupport@lanecc.edu
  • Submit IT Request 
• Software Services Team Requests
  • From this link Submit IT Request for Software Services click on Software Services Request
• Employee Onboarding
  • New Employee Technology Requests Form
• Employee Moves/Transitions
  • Employee Moves and Changes Technology Request Form
• Exiting Employees
  • Exiting Employee Technology Change Requests
• Computer Replacements, Loaners, and Checkouts
  • Special requests outside normal replacement cycle: Information Technology Special Request Form
  • Hardware Selection during replacement cycle: Computer Hardware Replacement Selection Form
  • Loaner equipment for part-time faculty: Loaner Equipment Request for Part-Time Employees
  • Checkout Equipment
• Software Requests
  • New Software Request
  • Lab/Classroom Software Install Request
• Student Technology Fee
  • Contingency Request Form
• Project Request Form
  • Complete an IT Help Desk Request

• Policy and Procedure
  • Information Technology: Hardware Acquisition
  • Information Technology: Computer Replacement
• New/Replacement Computers
  • Information Technology Computer Hardware Replacement Plan.
  • Detailed Computer Replacement Cycle.
  • If you are on the replacement cycle, but need a computer now, please complete the Information Technology Special Request Form.
  • If you are a part-time faculty member and need a computer to use while employed at Lane, please complete the Loaner Equipment Request for Part-Time Employees form.
• Printers
  • If you need a printer in your area, please contact the Help Desk to request one. A printing specialist will contact you and evaluate your situation to determine the best fit for your needs.
  • If you need assistance with your existing printer or copier, please contact the Help Desk for assistance.
• Other devices
  • We are happy to assist you with other hardware and software. Please contact the Help Desk for assistance.
• Equipment Checkouts
  • Checking out equipment is simple and straightforward. Log in to our check out system, using your workstation login and myLane password.

• Computer Labs

Additional Information:

• Assistive Technology
• LaneDrive Information
• Wireless Network
• Events During Friday Maintenance Window
• Employee Email
• Student Technology Fee

• New Employee? Please complete the New Employee Technology Requests Form.
• Employee moving from one department to another? Please let us know by completing the Employee Moves and Changes Technology Request Form.
• Employee leaving the college? Please complete the Exiting Employee Technology Change Requests form so that we can remove access to systems and leave on any access that should remain after their departure.

• Approved Software List
• Assistive Technology: Assistive Technology is any object or system that increases or maintains the capabilities of people with disabilities. Assistive technology is placed as appropriate in classrooms and labs for students with qualifying disabilities. The Library also has assistive technology equipment, facilities, and software available. Contact Center for Accessible Resources to learn more about Assistive Technologies.
• Email Information
• IT Help Desk Knowledgebase
• Media Services
• Scheduled Maintenance: each Friday from 6-10 p.m. is the routine maintenance window for Information Technology Services.The final Friday of each month will be the weekend window for major upgrades and improvements to IT infrastructure and software (we do not have control over upgrades and downtimes for cloud applications such as the LMS or other similar cloud hosted software).
• Pacific University FAQ
• More SoftDocs Etrieve Information