Employees
Technology Resources and Support for All Lane Community College Employees
For all Employee computer, email, GSuite, network, login, accounts, password issues, equipment checkout, enhanced classroom equipment, printer/copier, broken digital signs, and assistive technology setup, support, and services requests
please submit a request through the Help Desk .
or email helpdesk@lanecc.edu(link sends e-mail)
or (541) 463-4444 and leave a voicemail.
For any new programming work or problems with Banner, Argos, ExpressLane, Softdocs Etrieve, or other college-wide software, please complete the Software Services Team Requests .
- Banner Access Request Forms
- Help Desk Ticketing
- Submit IT Request or Email to: helpdesk@lanecc.edu
- Software Services Team Requests
- From this link Submit IT Request for Software Services click on Software Services Request
- New Employees
- Employee Moves/Transitions
- Exiting Employees
- Computer Replacements, Loaners, and Checkouts
- Special requests outside normal replacement cycle: Information Technology Special Request Form(link is external)
- Hardware Selection during replacement cycle: Computer Hardware Replacement Selection Form(link is external)
- Loaner equipment for part-time faculty: Loaner Equipment Request for Part-Time Employees(link is external)
- Checkout Equipment
- Software Requests
- Student Technology Fee
- IT Project Request
- Policy and Procedure
- New/Replacement Computers
- Information Technology Computer Hardware Replacement Plan.
- Detailed Computer Replacement Cycle.
- If you are on the replacement cycle, but need a computer now, please complete the Information Technology Special Request Form(link is external).
- If you are a part-time faculty member and need a computer to use while employed at Lane, please complete the Loaner Equipment Request for Part-Time Employees form(link is external).
- Printers
- If you need a printer in your area, please contact the Help Desk(link sends e-mail) to request one. A printing specialist will contact you and evaluate your situation to determine the best fit for your needs.
- If you need assistance with your existing printer or copier, please contact the Help Desk(link sends e-mail) for assistance.
- Other devices
- We are happy to assist you with other hardware and software. Please contact the Help Desk(link sends e-mail) for assistance.
- Equipment Checkouts
- Checking out equipment is simple and straightforward. Log in to our check out system, using your workstation login and myLane password.
Additional Information:
- Approved Software List
- Assistive Technology: Assistive Technology is any object or system that increases or maintains the capabilities of people with disabilities. Assistive technology is placed as appropriate in classrooms and labs for students with qualifying disabilities. The Library also has assistive technology equipment, facilities, and software available. Contact Center for Accessible Resources to learn more about Assistive Technologies.
- Email Information
- IT Help Desk Knowledgebase
- Media Services
- Scheduled Maintenance: each Friday from 6-10 p.m. is the routine maintenance window for Information Technology Services.The final Friday of each month will be the weekend window for major upgrades and improvements to IT infrastructure and software (we do not have control over upgrades and downtimes for cloud applications such as the LMS or other similar cloud hosted software).
- Pacific University FAQ(link is external)
- More SoftDocs Etrieve Information