Workforce Development and Training Competencies

These competencies reflect learning that should occur and learning that technology employees may be responsible for developing and delivering. The latter group of competencies may be included in employee performance management expectations and performance assessments.

2-55 Instructional media, library organization and online learning opportunities and methods
2-155 Train staff in the application of applicable federal and state regulations associated with OSHA, FCC, ISO and ADA statutes, copyright laws and administrative rules
2-170 Assist and train students and/or staff in a multi-user environment
2-175 Design and create workshop training materials for staff training
2-190 Assist/train staff and/or students in web page design
2-300 Using indvidual strengths and interests to accomplish team goals
2-310 Maintain technical skills as they pertain to job profile
3-150 Implement and maintain individual training records for technical staff appropriate for job and performance review criteria
3-160 Coordinate and implement instructional training needs for staff
3-265 Develop materials, curricula and lesson plans to convey technical knowledge, practical procedures and specialized techniques or learned disciplines
3-285 Organize and hold forums for staff
3-330 Expand one's technical skills and keep abreast of technological changes; proactive approach to addressing current training needs

These entries reflect "duties" more than "competencies". They are excluded from the personnel systems application document pending further review by the College. If specific statements reflect critical competency areas, they should be rewritten to better reflect the competency and then included in the appropriate place in the personnel systems application document. All task are listed in proficiency numberical order.

1-15 Data entry and retrival menus and input screens (or aptitude to quickly acquire)
1-60 Use a keyboard, mouse, and/or other common input device to enter computer information
1-65 Use application software (word processing, file management, mail spreadsheet, browsers, etc)
1-80 Retrieval of computer information via printer or screen output
1-85 Apply manual dexterity necessary to use hand tools
1-90 Monitor computer and/or administrative system user needs and respond to or refer help requests via telephone, email and/or personal contact
1-95 Perform tasks arising from College work cycles
2-130 Assist in the development of long-range departmental standards and goals
2-135 Create/maintain databases and/or spreadsheets to record and track departmental records
2-140 Monitor and maintain adequate levels of supplies and materials
2-145 Organize, plan, schedule and monitor workloads and task-completion of hourly staff and student employees, in response to peak use of facilities and the "skill fit" of employees
2-180 Express "how-to" information in a published document for use by the end user (e.g., email name/password form)
2-195 Research information from various internal and external resources (including obscure and/or difficult-to-access resources) in order to solve a problem or respond to a request
2-220 Monitor UPS operation
2-227 Update and maintain security matrices and applications to control user permissions (add, change, delete table entries)
2-235 Use sound soldering application and removal practices involving sensitive electronic components|
2-240 Use schematic and wiring diagrams to locate electrical and/or network connections and utility closets or to make electro-magnetic repairs
2-245 Make precision repairs to electrical, electronic and/or mechanical equipment
3-145 Set priorities related to the scheduling of classified and hourly staff and the monitoring of facility use
3-165 Specify and order computer and/or electronic parts and systems
3-170 Coordinate installation of equipment and/or software to conicide with facility lag time or academic schedule breaks
3-175 Track and schedule equipment maintenance
3-190 Monitor system performance and adjust with fine tuning, optimization and load balancing techniques
3-195 Use security matrices, menu systems, network protocols and directory services to maintain system security
3-215 Documentation of network and/or administrative systems for maintenance and archival purposes
3-225 LAN workstation support, including OS and application support, as well as printing and connectivity issues
3-230 Obtain resource and product information (drivers, patches, etc) from vendors via internet, phone, manuals, publications
3-240 Test new hardware and software for integrity, usability, and integration with existing systems and configurations
3-255 Maintain/preserve currently functioning systems at the network (multi-user) level
3-270 Apply electronic publication design techniquest (web, PDF, print, interactive forms, etc)
3-295 Use calibration equipment to adjust and calibrate tools, instruments and components
3-305 Request and obtain manufacturer authorization to work on specialized
4-65 Coordinate/Lead research relating to adapting/converting existing systems and configurations to another system
4-85 Design, develop and implement new security systems to control user access and permissions, or maintain existing system(s) to enforce security at College-wide and global access levels (i.e., firewalls)