Disabilities: Americans with Disabilities Act Complaint Procedure




Institutional Integrity


Center for Accessible Resources


(541) 463-5150

Primary Contact

Mandie Pritchard

Contact Email

Responsible Executive Authority

Vice President, Academic and Student Affairs


This procedure describes the process by which students, staff, or members of the public may seek formal or informal resolution to an access complaint under the provisions of the Americans with Disabilities Act.


Describing the Problem

Students, staff members or the public with an access complaint may contact a compliance officer to seek an informal resolution. For information regarding the informal complaint process, a flowchart of steps for both informal and formal processes please see CAR Grievances.

To file a formal complaint, fill out an Americans with Disabilities Act (ADA) Complaint Form and submit it to an ADA compliance officer. If the ADA Complaint Form is not fully completed and signed, the complaint will be denied.

Complaint Forms

Complaint forms are located at:

Main Campus:
4000 East 30th Avenue, Eugene, OR 97405, 541-463-3000 

  • Center for Accessible Resources, Bldg 19 rm 263A, (541) 463-5150
  • The Health Clinic, Bldg 18, rm 101, 541-463-5665
  • Lane Student Government Association, Bldg 1, rm 201, (541) 463-5330
  • Human Resources, Bldg 3, ADM, 1st floor, 541-463-5586
  • Counseling, Bldg 1, rm 103, 541-463-3600
  • Facilities Management and Planning, Bldg 7, CS, 2nd floor, 541-463-5000

Other LCC Centers: 

ADA Compliance Officers

Shane Turner, Executive Director for Human Resources and Compliance, Bldg 3, ADM 114, 541-463-5115

Emphasis: Problems with access to employment opportunities and LCC's facilities

Mandie Pritchard, Center for Accessible Resources, 541-463-5150.

Please feel free to contact a compliance officer about your concerns or for help in resolving your complaint.

Studying the Problem

Within five working days of ADA Complaint Form submission, a compliance officer contacts the complainant to determine if the Americans with Disabilities Act applies. If affirmative, the officer will investigate the problem and possible solutions. This process will take no more than 30 working days.

Solving the Problem

The compliance officer will recommend a solution in writing.


An appeal to the compliance officer's recommendations may be made in writing to the Vice President for Academic and Student Affairs, within five (5) working days of receiving the resolution. The Vice President for Academic and Student Affairs will respond in writing within ten (10) working days.

If the complainant is dissatisfied with the Vice President's response, other legal remedies may be pursued, such as submitting the complaint to the Civil Rights Division of the Oregon Bureau of Labor and Industries (employment issues) or the Office of Federal Contract Compliance (access to other programs and services).

Date Adopted

Saturday, May 1, 1999

Date Last Reviewed

Tuesday, September 3, 2019