Learners must have a clear understanding of what may be expected from the services offered, must be informed of their rights and responsibilities, and must be provided a process to address grievances. The college believes that it has an obligation and a responsibility to help students meet their educational goals.
This procedure describes the process the College will follow with respect to students who, for whatever reason, fail to meet the academic standards necessary to meet their educational goals.
The college has a responsibility to help certificate and degree seeking credit students achieve their educational goals. To meet this responsibility, the college tracks students' progress and provides assistance to students who, for whatever reason, do not meet the college's minimum Academic Progress Standards (APS). These standards are different from the Financial Aid Satisfactory Academic Progress Standards (SAP) and apply to all students.
Academic Progress Standards are based on academic performance for each term. Students are required to attain a minimum GPA of 2.0 and complete at least 67% of the credits that they enroll in each term.
Special Note: Attempted credits include all credits a student is enrolled in at the beginning of the second week of the term, after the Refund Deadline. Refund deadlines for summer terms can vary. Check the Refund Schedule for details.
At the end of every term, the College will review each student's progress. The following identifies the required interventions if a student does not meet these standards:
| Term | GPA | Completion Rate | Academic Standing | Intervention |
| 1st | Less than 2.0 | Less than 67% | Alert 1 | Requires completion of Alert 1 - Requires access to the Alert 1 webpage. |
| 2nd | Less than 2.0 | Less than 67% | Alert 2 | Requires Alert 2 - Requires access to your Moodle page and completion of the Success Plan Questionnaire |
| 3rd | Less than 2.0 | Less than 67% | Alert 3 | Requires enrollment in Alert 3 - Requires access to your Moodle page and completion of the Success Plan Questionnaire |
| 4th | Less than 2.0 | Less than 67% | Requires Alert 4 - Requires access to your Moodle page and consultation with a Lane Retention Counselor |