Employee Helpdesk Operations
Hours for all listed methods of support:
Monday - Friday 8:00 am - 5:00 pm
(closed on Fridays during summer term)
If you don’t reach someone on the phone, please leave a voicemail with your contact information and a brief statement of the problem and whether you are using a PC or a Mac.
Submit a Work Request:
The Help Desk has knowledgeable staff ready to provide immediate assistance for Lane employees. Most problems can be handled directly by the Help Desk. Those requiring further assistance will be assigned to a Help Desk technician or other IT staff for follow-up.
If you are teaching in an Enhanced Classroom and experience technical problems during a class, please contact the Help Desk by using the intercom button on the instructor station console.
What we support:
- Login/password issues
- Computer hardware/software problems
- New computer set up/moving existing computers
- Equipment checkout
- Enhanced classroom equipment
- New account/banner requests
- Assistive Technology Setup/Maintenance/Removal
- All Technology Resources for Employees
For training and assistance using technology - Contact the Academic Technology Center (ATC)
Are you a student looking for assistance? - Contact the Student Help Desk