Employees can visit our Sharepoint IT Tech Hub for valuable IT information with the latest news and projects
For all employee computer, email, GSuite, network, login, accounts, password issues, equipment checkout, enhanced classroom equipment, printer/copier, broken digital signs, and assistive technology setup, support, and services requests submit a ticket through:
Or you can email helpdesk@lanecc.edu or call (541) 463-4444. Please leave a voicemail with your contact information and a brief statement of the problem and whether you are using a PC or a Mac.
For training and assistance using technology - Contact the Academic Technology Center (ATC)
Are you a student looking for assistance? - Contact the Student Help Desk
Common Support Needs
For any new programming work or problems with applications like Banner, Argos, myLane, Softdocs Etrieve, or other college-wide software, please complete the Software Services Team Request.
- Banner Access Request Forms
- Help Desk Ticketing
- Submit IT Request or Email to: helpdesk@lanecc.edu
- Navigate360 Access Request form
- Software Services Team Requests
- From this link Submit IT Request for Software Services click on Software Services Request
- New Employees
- Employee Moves/Transitions
- Exiting Employees
- Computer Replacements, Loaners, and Checkouts
- Software Requests
- Student Technology Fee
- IT Project Request
- Policy and Procedure
- New/Replacement Computers
- Information Technology Computer Hardware Replacement Plan
- Detailed Computer Replacement Cycle
- If you are on the replacement cycle, but need a computer now, please complete the Information Technology Special Request Form
- If you are a part-time faculty member and need a computer to use while employed at Lane, please complete the Loaner Equipment Request for Part-Time Employees form
- Printers
- If you need a printer in your area, please contact the Help Desk to request one. A printing specialist will contact you and evaluate your situation to determine the best fit for your needs
- If you need assistance with your existing printer or copier, please contact the Help Desk for assistance
- Other devices
- We are happy to assist you with other hardware and software.
- Equipment Checkouts
- Checking out equipment is simple and straightforward. Please contact the Help Desk for assistance
- Approved Software List
- Assistive Technology: Assistive Technology is any object or system that increases or maintains the capabilities of people with disabilities. Assistive technology is placed as appropriate in classrooms and labs for students with qualifying disabilities. The Library also has assistive technology equipment, facilities, and software available. Contact Center for Accessible Resources to learn more about Assistive Technologies.
- Email Information
- IT Help Desk Knowledgebase
- Wireless Network
- Media Services
- Student Technology Fee
- Scheduled Maintenance: each Friday from 6-10 p.m. is the routine maintenance window for Information Technology Services. The final Friday of each month will be the weekend window for major upgrades and improvements to IT infrastructure and software (we do not have control over upgrades and downtimes for cloud applications such as the LMS or other similar cloud hosted software). See other events during this window
- SoftDocs Etrieve Information